Privacy Policy

This notice explains how Jurassic Barks uses personal information when you contact us, request a booking or use our dog day care, boarding and training support services.

Who we are

Jurassic Barks is a dog care business serving Bromley and Orpington, London. For privacy enquiries, email infojurassicbarks@gmail.com or call +44 7510 481505.

Information we collect

We may collect your name, telephone number, email address, requested dates and payment preference. We also collect information about your dog, including name, breed, age, vaccination status, feeding routine, medication, medical needs and behaviour notes.

Why we use it

We use this information to answer enquiries, assess whether we can safely provide care, manage bookings, contact you about your dog, take or arrange payment, keep appropriate business records and meet legal, safety and insurance obligations.

Our lawful bases

We generally process booking and customer information because it is necessary to take steps at your request and perform our service contract. We may also process information to comply with legal obligations and for legitimate interests such as running the business safely, preventing fraud and handling complaints. Where consent is required, you may withdraw it at any time.

Who receives the information

Information is accessible only to people who need it to operate Jurassic Barks. We may use trusted providers for website hosting, booking records, communications and payment processing. We do not sell personal information. We may disclose information where required by law or necessary to protect people or animals.

How long we keep it

Unsuccessful or abandoned booking enquiries are normally removed within 12 months. Booking, payment and business records may be retained for up to seven years where needed for tax, legal, insurance or dispute purposes. Essential care information may be retained while you remain a customer and then reviewed for deletion.

International services

Some technology providers may process information outside the UK. Where this happens, we require an appropriate UK data-transfer safeguard or another lawful protection.

Your rights

You may ask for access to your information, correction, deletion, restriction, portability or object to certain processing. These rights depend on the circumstances and lawful basis. Contact us using the details above. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

Automated decisions

Our digital worker may help organise enquiries and prepare responses, but it does not make final decisions about accepting a dog or confirming a booking. Juanan reviews and approves bookings.

Security and updates

We use reasonable technical and organisational safeguards and limit access to customer information. We may update this notice when our services or legal obligations change.